Return & Exchange Policy

At Rochaldas Sons, we strive to provide our customers with a smooth and satisfying shopping experience. Please read our Refund, Return and Exchange Policy carefully before placing an order.

1. No Refund Policy

We do not provide refunds on any orders, whether domestic or international. If you experience a product-related issue, we will assist you with an exchange or replacement, wherever applicable under the terms outlined in this policy.

Partial payments are strictly non-refundable under the applicable terms of this policy. These payments are used to cover logistics, processing, and shipping costs.

Once the product has been shipped from our side, no refund of any partial payment will be provided under this policy, including cases where the customer declines delivery, is unavailable, or refuses to accept the order for any reason.

2. Exchange Policy

At Rochaldas Sons, customer satisfaction is a priority. If you receive a damaged or defective product or experience a sizing issue, you may request an exchange within seven (7) days from the date of delivery, subject to the conditions outlined below.

How to Initiate an Exchange

To initiate an exchange, contact us at contact@rochaldas.in with the following details:

• Your order ID and registered contact details
• The reason for the exchange
• Clear photographs of the product if it is damaged or defective
• An unboxing video, as specified in Section 7 of this policy

Our team will review your request and guide you through the next steps.

Packaging and Pickup Process

The product must be unused and packed securely in its original condition and packaging, with all tags, labels, and accessories intact. Ensure that the package is properly sealed and protected with a suitable bag, polybag, or outer cover for safe transit.

Once the exchange is approved, we will share the return shipping label and manifest via email or WhatsApp, wherever applicable.

Please attach the shipping label securely to the package and retain the manifest for your records. When the delivery agent arrives, hand over the package and retain the signed manifest or other available pickup acknowledgment.

After the returned product reaches our facility, it will be inspected to verify that it meets the exchange criteria. Once approved, the replacement product will be dispatched under a new order ID and delivered to your address.

3. Important Exchange Information

• Exchange requests must be submitted within seven (7) days of delivery.
• The product must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, accessories, and packaging must be retained, wherever applicable.
• Shipping for approved exchanges due to sizing issues or products received damaged or defective will be complimentary, subject to the pickup provisions in Section 4.
• Return pickup will be attempted up to three (3) times. If pickup attempts are unsuccessful, self-shipping may be required.
• Courier pickup availability depends on the serviceability of your location.
• If the returned product is worn, used, damaged due to improper packaging or transit, or otherwise fails inspection, the exchange may be declined.
• Please avoid using The Professional Couriers for self-shipped returns, as we have experienced delivery reliability issues with this service. India Post Speed Post is strongly recommended for self-shipped returns.

4. Return Pickup (RVP) and Courier Charges

Rochaldas Sons provides Return Verification Pickup (RVP) services for customers facing genuine sizing issues or who have received a defective or damaged product, subject to the applicable return and exchange policy.

We will make reasonable efforts to arrange a return pickup through our courier partners.

However, if we are unable to arrange a pickup due to courier partner limitations, serviceability issues, operational difficulties, or any other courier-related problem, the customer will be required to ship the product to us using a reliable courier service of their choice.

In such cases:

• The customer must ensure that the product is securely packed and shipped in accordance with our return and exchange guidelines.
• The customer should share the courier receipt, tracking details, and proof of courier charges with our team.
• Upon verification and approval, Rochaldas Sons will provide a cashback coupon equivalent to the eligible courier charges, redeemable on our website for future purchases.
• The coupon will be issued after verification of the submitted documents and receipt and inspection of the returned product at our facility.
• The cashback coupon is redeemable only on the Rochaldas Sons website and is not exchangeable for cash.
• All self-shipped returns remain subject to product inspection and approval under this policy. Customers are advised to contact our team before dispatching the product to ensure that the return address and process are correct.

5. No Return / No Exchange / No Refund Policy for Sale Products

Products purchased during sale periods or promotional offers involving discounts are generally not eligible for return, exchange, or refund for reasons such as sizing preferences, change of mind, or personal preference.

Customers are requested to carefully review product descriptions, size charts, and specifications before placing an order.

These products are offered at discounted prices; therefore, alternative compensation, store credit, or exchanges will not ordinarily be provided for preference-related issues.

Exceptions for Defective or Damaged Sale Products

Notwithstanding the above, if a sale product has a manufacturing defect or was received damaged or incorrect due to an error on our side, the customer should report the issue within 24–48 hours of delivery, along with clear photographs and videos for verification.

After reviewing the evidence, our team will determine the appropriate resolution in accordance with applicable law and the circumstances of the case. An eligible replacement, exchange, or other legally required remedy may be provided where applicable.

By placing an order for a discounted product, customers acknowledge the sale-product conditions stated above, subject to applicable consumer protection laws.

6. Return Process for Store Coupons

Where a return is approved for store coupon compensation under the applicable policy, the value of the approved return will be issued as a store coupon valid for one (1) year from the date of issuance.

The coupon can be used for future purchases on the Rochaldas Sons website and cannot be exchanged for cash.

How to Request a Return for a Store Coupon

To initiate a request, email contact@rochaldas.in with:

• Your order ID and registered contact details
• The reason for the return
• Clear photographs or videos of the product, where applicable
• The unboxing video required under Section 7

The product must be unused and securely packed in its original condition, with all tags, labels, and accessories intact.

Once the return is approved, we will share the return label and manifest via email or WhatsApp, wherever applicable. Attach the label securely to the package and retain the manifest or pickup acknowledgment.

After the returned product reaches our facility and successfully passes inspection, the approved store coupon will be issued.

Important Return Information

• Return requests must be initiated within seven (7) days of delivery, unless a different timeframe is required under applicable law.
• Store coupons cannot be exchanged for cash.
• Store coupons are valid only for purchases on the Rochaldas Sons website.
• If the returned product is lost, damaged, or not delivered during self-shipping, the return request and coupon issuance may be delayed or declined, subject to the circumstances and applicable law.
• Courier charges for approved self-shipped returns will be handled in accordance with Section 4, where applicable.

7. Mandatory Unboxing and Return Video Requirement

For requests relating to exchanges, replacements, returns, or store coupon issuance, customers are strongly encouraged to record and retain clear, continuous videos of the unboxing and, where applicable, the return-packing process.

The video should clearly show:

• The unopened package with the shipping label visible
• The process of opening the package
• The condition of the product immediately after opening
• Any damage, defect, or incorrect item received
• The process of securely packing the product for return

Customers should retain the videos until the request is fully resolved. Rochaldas Sons may request this evidence to verify the claim.

If a video is unavailable, our team may request alternative evidence, such as photographs, courier records, or other relevant documentation, and assess the request based on the available information and applicable law. The absence of a video will not override any remedy that a customer is legally entitled to receive.

8. Contact Us

For any questions or assistance regarding refunds, returns, exchanges, replacements, or store coupons, please contact us using the details below.

Email: contact@rochaldas.in

Please include your order ID and registered contact details in all communications so our team can assist you efficiently.

Important Note: Rochaldas Sons reserves the right to inspect returned products and verify submitted claims before approving an exchange, replacement, or store coupon. Nothing in this policy is intended to exclude or restrict any rights or remedies available to customers under applicable consumer protection laws.