Return & Exchange Policy
No Refund Policy
We do not provide refunds on any orders, whether they are domestic or international. If there are any concerns related to the product, we will support you with an exchange or replacement as applicable under the terms mentioned. Please note that partial payments are non-refundable under all circumstances, as these payments are used to cover shipping costs if the delivery is declined.
Exchange Policy
At Rochaldas Sons, customer satisfaction is a priority. If you receive a damaged product or face an issue with sizing, you can request an exchange within seven days from the date of delivery.
How to Initiate an Exchange
To begin the process, you can reach out to us via email at contact@rochaldas.in with your order details, the reason for exchange, and clear images of the product if it is damaged. Our team will promptly assist you further.
The product should be packed securely in its original condition and packaging with all tags, labels, and accessories intact. Ensure that the package is properly sealed with no open corners and protected with a bag, polybag, or cover for safe transit.
Once the exchange is approved, you will receive an exchange label and manifest via email or WhatsApp. Print the label and affix it securely to the package while keeping the manifest with you for future reference.
When the delivery agent arrives, hand over the package. The agent will verify the product against the label and sign the manifest as acknowledgment. It is important to retain the signed manifest with you.
After the product reaches our facility, it will be inspected to confirm that it meets the exchange criteria. Once approved, the replacement product will be dispatched under a new order ID, and it will be delivered to your address.
Important Exchange Information
Exchanges must be requested within seven days of receiving the product. The item should remain unused and in its original condition. Shipping for exchanges related to size or damage will be complimentary. Pickup attempts will be made up to three times, but if the courier is unable to collect the shipment, you may need to send it to our address. Courier availability may vary depending on your location.
If the returned product is received in poor condition, appears worn, or is damaged during transit, the exchange will not be processed. Please avoid using The Professional Couriers for returns, as their deliveries are often unreliable. For self-returns, Speed Post is strongly recommended.
Return Process with Coupons
If you prefer to return a product and receive a store coupon for future purchases, we offer a simple process. The value of your return will be credited as a coupon valid for one year, giving you the flexibility to shop with us again.
To initiate this, contact us at contact@rochaldas.in with your order details and the reason for return. The product must be unused and packed in its original condition with all tags intact. Ensure the package is properly sealed and secured for safe transit.
Once the return is approved, a return label and manifest will be sent to you via email. Print the label, attach it securely to the package, and retain the manifest. When the delivery agent arrives, hand over the product for verification and keep the signed manifest with you.
After the product passes inspection at our facility, a coupon equal to the order value will be issued to your account. This coupon will remain valid for one year and can be used exclusively on Rochaldas Sons’ website.
Important Return Information
Returns must be initiated within seven days of delivery. Coupons cannot be exchanged for cash and are valid only for online purchases on our website. If the product is lost, damaged, or not delivered during the return process, the request will not be processed. Avoid using The Professional Couriers for returns and consider Speed Post for reliability.
Refunds will not be provided for partial payments in any case, as these payments account for shipping costs when deliveries are declined.